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Postgraduate DiplomaCivil, Rail & Smart Cities Applications open

Diploma in Stakeholder Management and Communications

Online postgraduate diploma of 800 hours in stakeholder management and communications. 8 modules covering stakeholder analysis, engagement planning, project communication, conflict management, social licence and monitoring, with an assigned technical tutor.

Duration6–8 months
ModeOnline
LanguageEnglish
Start datesSet by the faculty
AwardSEIUM Institute diploma
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Learning outcomes

What you will be able to do

01

Identify and prioritise a project's stakeholders.

02

Plan engagement strategies tailored to each group.

03

Design external and internal communication plans.

04

Manage conflicts and negotiate with communities.

05

Apply social licence criteria and performance standards.

06

Set up grievance and remedy mechanisms.

07

Evaluate the effectiveness of stakeholder management.

Profile

Who it's for

  • Stakeholder relations managers in infrastructure projects.
  • Project communication managers.
  • Public participation specialists.
  • Project directors who need to manage communities, authorities and funders.
  • Social sustainability managers.
  • Institutional relations officers.
  • Engineering or science graduates looking to enter transport infrastructure.
Standards & tools

What you'll work with

  • ISO 21502:2020 (guidance on project management)
  • AA1000SES:2015 (stakeholder engagement standard)
  • IFC Performance Standards 2012 (International Finance Corporation environmental and social standards)
  • ISO 26000:2010 (guidance on social responsibility)
  • Directive 2011/92/EU (environmental impact assessment)
  • Aarhus Convention 1998 (access to information and public participation in environmental matters)
  • Spanish Law 27/2006 (access to information and public participation in environmental matters)
  • Borealis
  • Consultation Manager
  • Power BI
  • Miro
  • Microsoft Teams
Syllabus

8 modules

  1. 1.1Concept of stakeholder in infrastructure
  2. 1.2Identification techniques
  3. 1.3Power/interest map
  4. 1.4Influence/impact matrix
  5. 1.5Analysis of expectations and concerns
  6. 1.6Salience model
  7. 1.7Vulnerable groups and affected communities
  8. 1.8Internal stakeholders
  9. 1.9Updating the register
  10. 1.10Workshop: stakeholder register for a motorway
  1. 2.1Levels of engagement: inform, consult, involve
  2. 2.2Stakeholder engagement plan
  3. 2.3Strategies by group
  4. 2.4Engagement schedule
  5. 2.5Resources and responsibilities
  6. 2.6Public participation in environmental assessment
  7. 2.7Consultation with indigenous and local communities
  8. 2.8Agreements and commitments
  9. 2.9Engagement indicators
  10. 2.10Practical exercise: engagement plan for a railway line
  1. 3.1Communication plan
  2. 3.2Key messages and narrative
  3. 3.3Channels and media
  4. 3.4Media relations
  5. 3.5Social media and digital communication
  6. 3.6Communicating disruptive works
  7. 3.7Visual communication and renders
  8. 3.8Plain and accessible language
  9. 3.9Evaluating communication
  10. 3.10Workshop: communication plan for urban works
  1. 4.1Origin of conflicts in infrastructure
  2. 4.2The NIMBY phenomenon and local opposition
  3. 4.3Interest-based negotiation techniques
  4. 4.4Mediation with communities
  5. 4.5Complaints and grievance management
  6. 4.6Remedy mechanisms
  7. 4.7Dialogue with public authorities
  8. 4.8Managing organised opposition
  9. 4.9Conflict prevention
  10. 4.10Case study: residents' opposition to a substation
  1. 5.1Concept of the social licence to operate
  2. 5.2Corporate social responsibility
  3. 5.3Shared value with the local area
  4. 5.4Local employment and suppliers
  5. 5.5Cultural heritage and landscape
  6. 5.6Resettlement and expropriation
  7. 5.7IFC Performance Standards
  8. 5.8Sustainability reporting
  9. 5.9ESG criteria in financing
  10. 5.10Practical exercise: community benefits plan
  1. 6.1Communication in multidisciplinary teams
  2. 6.2Preparing effective meetings
  3. 6.3Communicating with senior management
  4. 6.4Intercultural communication in international projects
  5. 6.5Internal information management
  6. 6.6Active listening and feedback
  7. 6.7Crisis communication
  8. 6.8Collaborative tools for the team
  9. 6.9The project manager's communicative leadership
  10. 6.10Workshop: crisis communication protocol
  1. 7.1Stakeholder relationship indicators
  2. 7.2Perception surveys
  3. 7.3Media sentiment analysis
  4. 7.4Commitments register
  5. 7.5Social audits of the project
  6. 7.6Reporting to funders
  7. 7.7Adjusting the plan
  8. 7.8Lessons learned with communities
  9. 7.9Closure and handover of relationships
  10. 7.10Case study: evaluation of a port's engagement plan
  1. 8.1Project context
  2. 8.2Stakeholder register
  3. 8.3Analysis and prioritisation
  4. 8.4Engagement plan
  5. 8.5Communication plan
  6. 8.6Grievance mechanism
  7. 8.7Monitoring indicators
  8. 8.8Recommendations for engagement
  9. 8.9Report and presentation
  10. 8.10Final project: final review with the tutor
Methodology, software & labs

How you'll learn

100% online training on the SEIUM campus, with downloadable materials, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so the programme can be combined with work.

Each module combines theory, guided reading of the original standards and applied exercises. The working software is Borealis, Consultation Manager, Power BI, Miro and Microsoft Teams, in free, academic or evaluation versions. Exercises are based on real procedures such as the power/interest map of a motorway project, a public participation plan within an environmental assessment and the handling of residents' complaints during urban works. Assessment is continuous by module, plus the final integrative project.

Standards covered: ISO 21502:2020; AA1000SES:2015; IFC Performance Standards 2012; ISO 26000:2010; Directive 2011/92/EU; Aarhus Convention 1998; Spanish Law 27/2006.

Assigned technical tutor:every module ends with a deliverable that your tutor marks individually.
Standards-based learning:guided reading of ISO 21502:2020, AA1000SES:2015 and the IFC Performance Standards 2012 applied to real cases, not as a theoretical annex.
Industry software:Borealis, Consultation Manager, Power BI, Miro and Microsoft Teams, in free, academic or evaluation versions.
Final project:a complete stakeholder and communication plan for a real infrastructure project, from the stakeholder register to the grievance mechanism and monitoring indicators, reviewed by your tutor.
Flexible format:100% online, no fixed timetables, compatible with full-time work.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Map the stakeholders
Build the project context and stakeholder register, then analyse and prioritise each group.
Plan engagement
Draw up an engagement plan with strategies, schedule and commitments for each group.
Design the communication
Prepare the communication plan with key messages, channels and plain-language materials.
Set up the grievance mechanism
Define how complaints are received, handled and remedied, with monitoring indicators.
Final project
Present the integrated stakeholder and communication plan with recommendations, reviewed by your tutor.
Career opportunities

Where this takes you

Stakeholder relations managerProject communication managerPublic participation specialistProject directorSocial sustainability managerInstitutional relations officer
Admissions & scholarships

Requirements

  • Prior technical training or professional experience in the sector. No university degree is required.
  • An internet connection and a computer capable of running the programme software.
  • English sufficient to read technical standards.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 800 hours over 6–8 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.

You work with Borealis, Consultation Manager, Power BI, Miro and Microsoft Teams, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.

A SEIUM Institute diploma, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.

Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.

Prior technical training or professional experience in the sector (no university degree required), a computer able to run the programme software and English sufficient to read technical standards.

Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.

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