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Postgraduate DiplomaHealth, Biomechanics, Wearables & Operational Safety Applications open

Postgraduate Diploma in Interviews, Biases and Organisational Factors

Online 800-hour Postgraduate Diploma in Interviews, Biases and Organisational Factors. 8 modules covering Regulation (EU) No 996/2010 (investigation of civil aviation accidents), ICAO Annex 13 (accident and incident investigation) and NVivo. Assigned tutor and open enrolment.

Duration800 h
ModeOnline
LanguageEnglish
Start datesSet by the faculty
AwardSEIUM Institute diploma
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Learning outcomes

What you will be able to do

01

Explain the role of the human factor in the origin of incidents.

02

Apply cognitive interview techniques to witnesses and those involved.

03

Identify cognitive biases of the investigator and of those involved.

04

Analyse organisational factors using Reason's model and HFACS.

05

Apply structured cause analysis methods.

06

Collect and preserve evidence systematically.

07

Formulate recommendations that generate organisational learning.

Profile

Who it's for

  • Accident and incident investigator who wants to specialise in Interviews, Biases and Organisational Factors.
  • Human factors specialist who wants to specialise in Interviews, Biases and Organisational Factors.
  • Safety management systems manager who wants to specialise in Interviews, Biases and Organisational Factors.
  • Occupational health and safety technician who wants to specialise in Interviews, Biases and Organisational Factors.
  • Operational safety auditor who wants to specialise in Interviews, Biases and Organisational Factors.
  • Safety culture consultant who wants to specialise in Interviews, Biases and Organisational Factors.
  • Engineering or science graduates looking to enter aviation.
Standards & tools

What you'll work with

  • Regulation (EU) No 996/2010 (investigation of civil aviation accidents)
  • ICAO Annex 13 (accident and incident investigation)
  • Regulation (EU) No 376/2014 (reporting of occurrences in civil aviation)
  • ICAO Doc 9859 (Safety Management Manual)
  • ISO 45001 (occupational health and safety)
  • Directive 2012/18/EU (Seveso III)
  • ISO 31000 (risk management)
Syllabus

8 modules · 800 h

  1. 1.1Human error: slips, lapses, mistakes and violations
  2. 1.2Reason's Swiss cheese model
  3. 1.3HFACS classification of human factors
  4. 1.4Sociotechnical systems and Rasmussen's model
  5. 1.5Just culture and accountability
  6. 1.6Normalisation of deviance and drift towards failure
  7. 1.7Safety-I and Safety-II
  8. 1.8Performance factors: fatigue, stress and workload
  9. 1.9Latent factors versus active failures
  10. 1.10Case study: reading the report of an industrial accident
  1. 2.1Planning interviews in an investigation
  2. 2.2Cognitive interview and its phases
  3. 2.3Building trust and rapport
  4. 2.4Open, closed and leading questions
  5. 2.5Witness memory and its deterioration
  6. 2.6Interviews with victims and affected persons
  7. 2.7Interviews with managers and senior management
  8. 2.8Use of visual evidence during the interview
  9. 2.9Recording and transcribing testimonies
  10. 2.10Practice: simulated cognitive interview
  1. 3.1Heuristics and fast and slow thinking systems
  2. 3.2Hindsight bias in investigation
  3. 3.3Outcome bias and judgement of decision
  4. 3.4Investigator confirmation bias
  5. 3.5Fundamental attribution and individual blame
  6. 3.6Biases in witnesses: conformity and contamination
  7. 3.7Group biases and groupthink
  8. 3.8Debiasing techniques: devil's advocate and premortem
  9. 3.9Reconstructing local rationality
  10. 3.10Workshop: detecting biases in an investigation report
  1. 4.1Structure, roles and lines of authority
  2. 4.2Production pressure and conflicting objectives
  3. 4.3Resource management and subcontracting
  4. 4.4Communication and information transfer
  5. 4.5Safety supervision and leadership
  6. 4.6Procedures: design, use and deviations
  7. 4.7Competence and training
  8. 4.8Organisational change management
  9. 4.9Safety culture: Hudson's model
  10. 4.10Case study: organisational factors at Texas City
  1. 5.1Timeline and sequence of events
  2. 5.2Barrier analysis
  3. 5.3Cause tree and the 5 whys method
  4. 5.4ICAM method
  5. 5.5AcciMap for complex systems
  6. 5.6STAMP and CAST analysis
  7. 5.7Human factors analysis with HFACS
  8. 5.8Selecting the method according to the incident
  9. 5.9Validating conclusions with participants
  10. 5.10Practice: AcciMap of a maintenance incident
  1. 6.1Scene preservation and volatile information
  2. 6.2Physical, documentary and digital evidence
  3. 6.3Control system and alarm records
  4. 6.4Photography and sketches
  5. 6.5Chain of custody
  6. 6.6Review of procedures and work permits
  7. 6.7Analysis of shifts, schedules and fatigue
  8. 6.8Triangulation of sources
  9. 6.9Document management of the investigation
  10. 6.10Laboratory: analysis of alarm logs
  1. 7.1Hierarchy of effectiveness of corrective actions
  2. 7.2SMART recommendations
  3. 7.3Actions on organisational factors
  4. 7.4Follow-up and closure of actions
  5. 7.5Dissemination of lessons learned
  6. 7.6Organisational learning and double-loop learning
  7. 7.7Communicating the report to different audiences
  8. 7.8Investigation of near misses
  9. 7.9Indicators of learning effectiveness
  10. 7.10Workshop: writing recommendations for a report
  1. 8.1Incident selection and scope
  2. 8.2Investigation plan
  3. 8.3Interview script
  4. 8.4Reconstruction of the sequence
  5. 8.5Human and organisational factors analysis
  6. 8.6Review of team biases
  7. 8.7Recommendations and action plan
  8. 8.8Final investigation report
  9. 8.9Written report and presentation
  10. 8.10Final review with the tutor
Methodology, software & labs

How you'll learn

Fully 100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetables: students progress at their own pace within the intake, which makes it possible to combine study with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is NVivo, BowTieXP, TapRooT, Microsoft Visio, Excel advanced, in free, academic or evaluation versions. Practical sessions are based on real cognitive interview procedures with witnesses and those involved, analysis of real accident cases, and cause-analysis workshops with HFACS. Assessment is continuous, module by module, plus the final integrating project.

Accreditable laboratories(EN ISO/IEC 17025) with rotor test rig, EMC/Lightning pre-compliance, HIL/SIL, vibration/acoustics.
Evidence-focused Master's Thesis:safety case, test plan, compliance dossier and operating limits.
Industry mentoring:lecturers with experience in training, , eVTOL/UAM and flight test.
Flexible format(hybrid/online), international cohorts and support from SEIUM Career Services.
Ethics and safety:a safety-by-design approach, with cyber-OT, DIH and compliance as pillars.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Incident selection and scope

Explain the role of the human factor in the origin of incidents.

Investigation plan

Apply cognitive interview techniques to witnesses and those involved.

Interview script

Identify cognitive biases of the investigator and of those involved.

Reconstruction of the sequence

Analyse organisational factors using Reason's model and HFACS.

Human and organisational factors analysis

Apply structured cause analysis methods.

Career opportunities

Where this takes you

Accident and incident investigatorHuman factors specialistSafety management systems managerOccupational health and safety technicianOperational safety auditorSafety culture consultant
Admissions & scholarships

Requirements

  • Prior technical training or professional experience in the sector. No university degree required.
  • Internet connection and a computer capable of running the programme's software.
  • Sufficient level of Spanish to follow technical regulatory texts.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 800 hours spread over 6 to 8 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.

The programme works with NVivo, BowTieXP, TapRooT, Microsoft Visio and advanced Excel. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.

An own SEIUM diploma upon passing continuous assessment and the integrating project. It is in-house training, not an official title from the Ministry.

Yes. Modules passed in a course or postgraduate diploma in the same area are recognised in the higher programme. Check the recognition policy when you enrol.

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