Course in KPIs in Urban Public Policy
300 h online course in KPIs in Urban Public Policy. 6 modules covering ISO 37120:2018, ISO 18091:2019 and Power BI. Assigned tutor and enrolment open.
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Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Understand results-based management models in the public sector.
Build results chains and theories of change.
Design key performance indicators that meet quality criteria.
Select KPIs for the main urban policies.
Develop dashboards for monitoring.
Use KPIs in budgeting and decision-making.
Prevent perverse effects in performance measurement systems.
Who it's for
- Public policy analyst who wants to specialise in KPIs in Urban Public Policy.
- Strategic planning technician who wants to specialise in KPIs in Urban Public Policy.
- Service quality manager who wants to specialise in KPIs in Urban Public Policy.
- Public data analyst who wants to specialise in KPIs in Urban Public Policy.
- Public management consultant who wants to specialise in KPIs in Urban Public Policy.
- Evaluation technician who wants to specialise in KPIs in Urban Public Policy.
- Engineering or science graduates looking to enter local government.
What you'll work with
- ISO 37120:2018
- ISO 18091:2019
- Law 47/2003, General Budgetary Law
- Law 40/2015 on the Legal Regime of the Public Sector
- Law 27/2022 on the institutionalisation of public policy evaluation
- ISO 37101:2016
- 2030 Agenda for Sustainable Development (UN, 2015)
6 modules · 300 h
1.1Results-based management in the public sector1.2Public value chain1.3Inputs, activities, outputs and outcomes1.4Effectiveness, efficiency and economy1.5Theory of change of a policy1.6Performance management versus evaluation1.7Open Government Law and strategic plans1.8Performance paradoxes and perverse effects1.9CompStat and CitiStat experiences1.10Case study: results chain of an urban policy
2.1SMART and CREAM criteria2.2Process, output and impact indicators2.3Baselines and targets2.4Disaggregation and equity2.5Proxy indicators2.6Indicator technical sheets2.7Frequency and timeliness2.8Alert thresholds and traffic lights2.9Optimal number of indicators2.10Workshop: KPI technical sheet for mobility
3.1Mobility and public transport3.2Cleaning and waste3.3Citizen safety3.4Social services3.5Housing and urban planning3.6Environment and climate3.7Local economic development3.8Citizen services and digital administration3.9Culture, sport and facilities3.10Practice: KPI set for municipal services
4.1Data sources and information systems4.2Data owners4.3Data quality and auditing4.4Modelling for dashboards4.5Visual dashboard design4.6Balanced Scorecard in the public sector4.7OKRs in public organisations4.8Report automation4.9Open publication of results4.10Laboratory: KPI dashboard in Power BI
5.1Performance monitoring meetings5.2Performance-based budgeting5.3Contract-programmes and service level agreements5.4Incentives and manipulation risks5.5Benchmarking between cities5.6Communicating results to citizens5.7Linking with impact evaluation5.8Organisational learning5.9Change management5.10Case study: review of a failed KPI system
6.1Selection of the public policy6.2Theory of change6.3Design of indicators and targets6.4Data sources and processes6.5Dashboard prototype6.6System governance model6.7Indicator technical sheets6.8Plan for use in budgeting6.9Report and presentation6.10Final review with the tutor
How you'll learn
100 % online training on the SEIUM campus, with downloadable materials, recorded classes and an assigned technical tutor. There are no fixed timetables: students progress at their own pace within the intake, so it can be combined with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Power BI, Tableau, Microsoft Excel, Looker Studio, in free, academic or evaluation versions. Exercises are based on real procedures: designing indicators for a municipal policy, building a results dashboard, and reviewing a performance management system. Assessment is continuous across each module, plus a final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Understand results-based management models in the public sector.
Build results chains and theories of change.
Design key performance indicators that meet quality criteria.
Select KPIs for the main urban policies.
Develop dashboards for monitoring.
Where this takes you
Requirements
- No prior degree is required.
- Internet connection and a computer capable of running the programme's software.
- Sufficient Spanish to follow technical regulatory texts.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours per week on average, compatible with a full-time job.
You will work with Power BI, Tableau, Microsoft Excel and Looker Studio. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.
An SEIUM own diploma upon passing the continuous assessment and the integrative project. This is in-house training, not an official Ministry qualification.
Yes. Modules passed in a course or postgraduate diploma in the same area are credited towards the advanced programme. Please check the credit recognition policy when you enrol.
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