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Course in International Regulations in Claims Management

Online 300-hour course in international regulations in claims management. 6 modules covering Directive 2009/103/EC (motor vehicle insurance, claims representatives), Regulation (EC) 864/2007 (Rome II) and Guidewire ClaimCenter. Assigned tutor and open enrolment.

Duration300 h
ModeOnline
LanguageEnglish
Start datesSet by the faculty
AwardSEIUM Institute diploma
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Learning outcomes

What you will be able to do

01

Describe the international context of claims management.

02

Apply the regulatory frameworks specific to each mode of transport.

03

Determine the applicable law and jurisdiction in cross-border claims.

04

Manage claims through the Green Card system and representatives.

05

Apply conduct rules and fair treatment of the claimant.

06

Plan recovery actions and international dispute resolution.

07

Resolve a comprehensive international claim case.

Profile

Who it's for

  • International claims manager who wants to specialise in International Regulations in Claims Management.
  • Claims representative who wants to specialise in International Regulations in Claims Management.
  • International recovery manager who wants to specialise in International Regulations in Claims Management.
  • Claims compliance analyst who wants to specialise in International Regulations in Claims Management.
  • Insurance lawyer who wants to specialise in International Regulations in Claims Management.
  • Green Card office coordinator who wants to specialise in International Regulations in Claims Management.
  • Graduates in engineering or sciences seeking to enter insurance companies.
Standards & tools

What you'll work with

  • Directive 2009/103/EC (motor vehicle insurance, claims representatives)
  • Regulation (EC) 864/2007 (Rome II)
  • Regulation (EU) 1215/2012 (Brussels I bis)
  • Hague Convention of 1971 (road traffic accidents)
  • Montreal Convention 1999
  • EIOPA guidelines on claims handling
Syllabus

6 modules · 300 h

  1. 1.1Cross-border claims
  2. 1.2Cargo, transport and international liability
  3. 1.3Applicable law and jurisdiction
  4. 1.4International conventions by mode of transport
  5. 1.5Role of the correspondent and local agent
  6. 1.6Differences in practice between markets
  7. 1.7Language, currency and time zones
  8. 1.8Sector vocabulary and acronyms
  9. 1.9Sources of regulatory information
  10. 1.10Exercise: determining applicable law in a case
  1. 2.1Road transport and its convention
  2. 2.2International rail transport
  3. 2.3Maritime transport and applicable rules
  4. 2.4Air transport and liability conventions
  5. 2.5Multimodal transport and its grey areas
  6. 2.6Carrier liability limits
  7. 2.7Claim and limitation periods
  8. 2.8Mandatory reservations and protests
  9. 2.9Transport documents and their value
  10. 2.10Practice: comparing limits between modes
  1. 3.1Opening the file and initial actions
  2. 3.2Appointment of experts and correspondents
  3. 3.3Gathering evidence in another country
  4. 3.4Translation and validity of documents
  5. 3.5Coordination between insurers
  6. 3.6International co-insurance and reinsurance
  7. 3.7Payments in foreign currency and taxation
  8. 3.8International sanctions and checks
  9. 3.9Anti-money laundering in payments
  10. 3.10Practice: handling plan for an international case
  1. 4.1Applicable market conduct rules
  2. 4.2Consumer protection in different markets
  3. 4.3Data protection in transfers
  4. 4.4Reporting requirements to supervisors
  5. 4.5International codes of good practice
  6. 4.6International fraud prevention
  7. 4.7Management of conflicts of interest
  8. 4.8Documentation and retention of files
  9. 4.9Audit of the international process
  10. 4.10Practice: compliance checklist
  1. 5.1Recovery actions against carriers
  2. 5.2Subrogation in different jurisdictions
  3. 5.3Enforcement of judgments abroad
  4. 5.4International arbitration
  5. 5.5Negotiation with insurers in other markets
  6. 5.6Correspondent network and its quality control
  7. 5.7International portfolio indicators
  8. 5.8Managing the cost of handling abroad
  9. 5.9Lessons learned and improvement
  10. 5.10Practice: international recovery strategy
  1. 6.1Choice of the international case
  2. 6.2Determination of applicable law and jurisdiction
  3. 6.3Transport mode framework analysis
  4. 6.4PROCESSING AND EVIDENCE PLAN
  5. 6.5COMPLIANCE AND SANCTION ANALYSIS
  6. 6.6Recovery strategy
  7. 6.7Correspondent network management
  8. 6.8Indicators and quality control
  9. 6.9File memory
  10. 6.10Defense of work
Methodology, software & labs

How you'll learn

100% online training on the SEIUM campus, with downloadable material, recorded classes and assigned technical tutor. No fixed timetables: students progress at their own pace within the intake, which makes it compatible with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is Guidewire ClaimCenter, Excel advanced, Power BI, SharePoint, in free, academic or trial versions. Practice is based on real handling procedures for cross-border claims, analysis of applicable law and jurisdiction, and international recovery cases. Assessment is continuous per module plus the final integrating project.

Accredited laboratories(EN ISO/IEC 17025) with rotor test rig, EMC/Lightning pre-compliance, HIL/SIL, vibration/acoustics.
Evidence-based final project:safety case, test plan, compliance dossier and operational limits.
Industry-mentored:lecturers with experience in training, , eVTOL/UAM and flight test.
Flexible format(hybrid/online), international cohorts and support from SEIUM Career Services.
Ethics and safety:safety-by-design approach, ciber-OT, DIH and compliance as core pillars.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Choice of International Case

Describe the international context of claims management.

Determining Applicable Law and Jurisdiction

Apply the regulatory frameworks specific to each mode of transport.

Analysis of the Mode-of-Transport Framework

Determine the applicable law and jurisdiction in cross-border claims.

Handling and Evidence Plan

Manage claims through the Green Card system and representatives.

Compliance and Sanctions Analysis

Apply conduct rules and fair treatment of the claimant.

Career opportunities

Where this takes you

International claims managerClaims representativeInternational recovery managerClaims compliance analystInsurance lawyerGreen Card office coordinator
Admissions & scholarships

Requirements

  • No prior degree required.
  • Internet connection and a computer capable of running the programme's software.
  • Sufficient Spanish to follow technical regulatory texts.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.

Work is carried out with Guidewire ClaimCenter, Excel advanced, Power BI, SharePoint. Free, academic or trial versions are used, and the tutor indicates the free alternative where one exists.

A SEIUM Institute diploma upon passing the continuous assessment and the integrating project. It is in-house training, not an official qualification from the Ministry.

Yes. Modules passed in a course or postgraduate diploma in the same area are credited towards the advanced programme. Check the credit transfer policy when you enrol.

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