Remote Loss Assessment in Mobility Insurance Course
Online 300-hour course in remote loss assessment in mobility insurance. 6 modules covering Ley 50/1980 de Contrato de Seguro (art. 38, loss assessment), Real Decreto Legislativo 8/2004 (civil liability and insurance for motor vehicle circulation) and GT Motive. Assigned tutor and open enrolment.
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Run a real engineering trade-off from this programme. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Identify which mobility claims are suitable for remote assessment.
Use video assessment tools and image-based damage valuation.
Apply an evidence capture protocol that ensures its traceability.
Assess material damage with consistent criteria across remote and face-to-face assessments.
Detect signs of fraud in digital evidence.
Meet the data protection and artificial intelligence use requirements.
Design indicators to measure the timeframes, cost and quality of remote assessment.
Who it's for
- Motor insurance loss assessor who wants to specialise in Remote loss assessment in mobility insurance.
- Remote assessor who wants to specialise in Remote loss assessment in mobility insurance.
- Mobility claims handler who wants to specialise in Remote loss assessment in mobility insurance.
- Assessor network manager who wants to specialise in Remote loss assessment in mobility insurance.
- Assessment quality analyst who wants to specialise in Remote loss assessment in mobility insurance.
- Claims fraud investigator who wants to specialise in Remote loss assessment in mobility insurance.
- Engineering or science graduates looking to enter insurance companies.
What you'll work with
- Law 50/1980 on Insurance Contract (Art. 38, Expertise)
- Royal Legislative Decree 8/2004 (civil liability and insurance in the circulation of motor vehicles)
- Regulation (EU) 2016/679 (GDPR)
- Law 35/2015 (Damage system for damages in traffic accidents)
- Regulation (EU) 910/2014 (eIDAS)
- Regulation (EU) 2024/1689 (Artificial Intelligence Law)
- ISO/IEC 27001 (Information Security)
6 modules · 300 h
1.1Motivation: cost, timeframe and geographical reach1.2Methods: photography, video and guided assistance1.3Suitable and unsuitable claims1.4The policyholder's role in capture1.5Technical limits of remote evidence1.6Fraud risk and its control1.7Customer experience and expectations1.8Sector vocabulary and acronyms1.9Evidence of impact on indicators1.10Exercise: claim selection criteria
2.1Guided capture applications2.2Assisted video calls and annotation tools2.3Image quality and metadata2.4Automatic damage detection as support2.5Measurement from images and its limits2.6Integration with the claims system2.7Storage and management of material2.8Accessibility for less digitally literate users2.9Continuity when technology fails2.10Practice: defining the capture script
3.1Claim triage and assignment of method3.2Remote inspection script3.3Verification of identity and of the asset3.4Checking the consistency of the account3.5Damage valuation and estimate3.6Decision to repair or compensate3.7Escalation to face-to-face inspection3.8Quality control of case files3.9Training and qualification of the remote assessor3.10Practice: simulated remote assessment
4.1Fraud indicators in remote material4.2Image manipulation and its detection4.3Metadata verification and consistency4.4Policyholder data protection4.5Consent for recording and retention4.6Use of artificial intelligence and its framework4.7Transparency on automated decisions4.8Evidentiary value of remote evidence4.9Complaints and review of the decision4.10Practice: anti-fraud protocol for remote material
5.1Diagnosis of the current claims process5.2Design of the new workflow and roles5.3Pilot plan and success criteria5.4Training for assessors and customer service staff5.5Communication to the policyholder and the network5.6Indicators: timeframe, cost and satisfaction5.7Technical quality and sample review5.8Continuous improvement and adjustment of criteria5.9Roll-out across the entire portfolio5.10Practice: process dashboard
6.1Choice of line of business and type of claim6.2Triage and assignment criteria6.3Design of the complete remote process6.4Capture script and quality control6.5Anti-fraud and data protocol6.6Pilot plan and training6.7Indicators and objectives6.8Scale-up plan6.9Project report6.10Project defence
How you'll learn
Delivered 100 % online on the SEIUM campus, with downloadable material, recorded lessons and an assigned technical tutor. No fixed timetable: students progress at their own pace within the intake, which makes it possible to combine study with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is GT Motive, Audatex, Solera Qapter, Tractable, Microsoft Teams, in free, academic or evaluation versions. Case studies are examined using realistic simulated remote video assessments of vehicle damage, comparison of face-to-face and remote valuations, and review of claim files with photographic evidence. Assessment is continuous, module by module, plus the final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Identify which mobility claims are suitable for remote assessment.
Use video assessment tools and image-based damage valuation.
Apply an evidence capture protocol that ensures its traceability.
Assess material damage with consistent criteria across remote and face-to-face assessments.
Detect signs of fraud in digital evidence.
Where this takes you
Requirements
- No prior qualification is required.
- Internet connection and a computer capable of running the programme's software.
- Sufficient Spanish to follow technical regulatory texts.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme consists of 300 total hours spread over 3 to 5 months. That is an average of 10 to 15 hours per week, compatible with full-time work.
You will work with GT Motive, Audatex, Solera Qapter, Tractable, Microsoft Teams. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.
SEIUM's own diploma upon passing the continuous assessment and the integrative project. It is in-house training, not an official Ministry title.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised in the higher programme. Check the recognition policy when you enrol.
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