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Course in KPIs in Airport Operations

Online 300-hour course in KPIs in Airport Operations. 6 modules covering Implementing Regulation (EU) 2019/317, the European Single Sky performance scheme, Regulation (EU) 139/2014, requirements and procedures for aerodromes, and Microsoft Power BI. Assigned tutor and open enrolment.

Duration300 h
ModeOnline
Start datesSet by the faculty
AwardSEIUM Institute certificate
Enrol now View syllabus Ask an advisor
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Learning outcomes

What you will be able to do

01

Understand airport performance measurement frameworks.

02

Calculate airside operational indicators.

03

Measure landside service quality and passenger experience.

04

Integrate economic, environmental and safety indicators.

05

Carry out benchmarking exercises between airports.

06

Design dashboards and performance management systems.

07

Implement a KPI system for an airport.

Profile

Who it's for

  • Airport performance analyst looking to specialise in KPIs in Airport Operations.
  • Quality manager looking to specialise in KPIs in Airport Operations.
  • Management controller looking to specialise in KPIs in Airport Operations.
  • Operations technician looking to specialise in KPIs in Airport Operations.
  • Airport consultant looking to specialise in KPIs in Airport Operations.
  • Aviation data analyst looking to specialise in KPIs in Airport Operations.
  • Engineering or science graduates seeking to enter airport management.
Standards & tools

What you'll work with

  • Implementing Regulation (EU) 2019/317, European Single Sky performance scheme
  • Regulation (EU) 139/2014, requirements and procedures for aerodromes
  • ICAO Document 9859, Safety Management Manual
  • ACI Guide to Airport Performance Measures
  • IATA Airport Development Reference Manual
  • Directive 2009/12/EC, airport charges
  • Regulation (EC) 1107/2006, rights of persons with reduced mobility when travelling by air
  • ISO 9001, quality management systems
Syllabus

6 modules · 300 h

  1. 1.1Why measure: strategy and regulation
  2. 1.2Types of airport indicators
  3. 1.3ACI KPI guide
  4. 1.4Eurocontrol performance framework
  5. 1.5Capacity and demand indicators
  6. 1.6Service quality indicators
  7. 1.7Financial indicators for the airport operator
  8. 1.8Safety indicators
  9. 1.9Environmental indicators for the airport
  10. 1.10Case study: indicator map for an airport
  1. 2.1Punctuality and delays
  2. 2.2Additional taxi times
  3. 2.3Declared capacity and runway utilisation
  4. 2.4Slot compliance
  5. 2.5Turnaround times
  6. 2.6Stand occupancy
  7. 2.7A-CDM compliance indicators
  8. 2.8Data sources: AODB and radar
  9. 2.9Normalisation by traffic
  10. 2.10Workshop: calculating punctuality and taxi times
  1. 3.1Security queuing times
  2. 3.2Check-in and boarding times
  3. 3.3Baggage delivery
  4. 3.4Mishandled baggage
  5. 3.5IATA level of service
  6. 3.6Passenger satisfaction: ASQ
  7. 3.7Accessibility and PRM assistance
  8. 3.8Modal split of access
  9. 3.9Commercial revenue per passenger
  10. 3.10Practice: queue analysis using sensor data
  1. 4.1Revenue and costs per traffic unit
  2. 4.2EBITDA and profitability
  3. 4.3Staff productivity
  4. 4.4Carbon footprint per passenger
  5. 4.5Noise and population affected
  6. 4.6SPI safety indicators
  7. 4.7Runway incursions
  8. 4.8Maintenance indicators
  9. 4.9International airport benchmarking
  10. 4.10Case study: benchmarking five European airports
  1. 5.1Dashboard design
  2. 5.2Data sources and data quality
  3. 5.3Visualising indicators with Power BI
  4. 5.4Objectives and targets
  5. 5.5Performance review
  6. 5.6Service level agreements with handling agents
  7. 5.7Incentives and penalties
  8. 5.8Predictive analytics for delays and queues
  9. 5.9Indicator governance
  10. 5.10Laboratory: operational dashboard in Power BI
  1. 6.1Airport selection
  2. 6.2Airport strategic objectives
  3. 6.3Selection of airport indicators
  4. 6.4Methodology sheets for airport KPIs
  5. 6.5Operational data sources
  6. 6.6Airport dashboard
  7. 6.7Targets and thresholds
  8. 6.8Review plan
  9. 6.9Report and presentation
  10. 6.10Final review with the tutor
Methodology, software & labs

How you'll learn

100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: students progress at their own pace within the enrolment period, which makes it possible to combine the course with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is Microsoft Power BI, Tableau, Python with pandas, SQL Server, Microsoft Excel, in free, academic or evaluation versions. Tests are studied using real procedures for calculating punctuality and capacity indicators, benchmarking between airports, and designing a performance dashboard. Assessment is continuous, module by module, plus the final integrative project.

Accredited laboratories(EN ISO/IEC 17025) with rotor rig, EMC/Lightning pre-compliance, HIL/SIL, vibration/acoustics.
Evidence-driven final project:safety case, test plan, compliance dossier and operational limits.
Industry mentoring:lecturers with experience in training, , eVTOL/UAM and flight test.
Flexible format(hybrid/online), international cohorts and support from SEIUM Career Services.
Ethics and safety:a safety-by-design approach, with cyber-OT, DIH and compliance as its pillars.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Airport selection

Understand airport performance measurement frameworks.

Airport strategic objectives

Calculate airside operational indicators.

Selection of airport indicators

Measure landside service quality and passenger experience.

Methodology sheets for airport KPIs

Integrate economic, environmental and safety indicators.

Operational data sources

Carry out benchmarking exercises between airports.

Career opportunities

Where this takes you

Airport performance analystQuality managerManagement controllerOperations technicianAirport consultantAviation data analyst
Admissions & scholarships

Requirements

  • No prior degree is required.
  • Internet connection and a computer capable of running the programme's software.
  • Sufficient Spanish to follow technical regulatory texts.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme comprises 300 hours in total, spread over 3 to 5 months. That is an average of between 10 and 15 hours a week, compatible with a full-time job.

The course uses Microsoft Power BI, Tableau, Python with pandas, SQL Server and Microsoft Excel. Free, academic or evaluation versions are used, and the tutor indicates the open-source alternative where one exists.

An SEIUM Institute diploma on passing the continuous assessment and the final integrative project. It is in-house training, not an official qualification from the Ministry.

Yes. Modules passed in a Course or Postgraduate Diploma in the same area are credited towards the higher-level programme. Check the recognition policy when you enrol.

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