Course in Hotel Management on Cruise Ships
Online course of 300 hours in cruise ship hotel management: 6 modules covering the cruise ship as a hotel business, accommodation and passenger services, food, beverage and entertainment, crew and human resources, finance and revenue management, and a hotel management project, with an assigned technical tutor.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Understand how the hotel department of a cruise ship is organised.
Manage accommodation and passenger care services.
Direct food, beverage and entertainment operations.
Apply the MLC 2006 Convention to the management of hotel crew.
Manage the budgets, revenue and indicators of the hotel.
Understand passenger rights and data protection.
Draw up a hotel management plan for a cruise ship.
Who it's for
- Cruise ship hotel directors.
- Front desk managers on board.
- Food and beverage managers.
- Fleet human resources managers.
- Revenue management analysts.
- Housekeeping supervisors.
- Engineering or science graduates looking to join cruise lines.
What you'll work with
- MLC 2006 (Maritime Labour Convention)
- Regulation (EC) 392/2009 (liability of carriers of passengers by sea)
- Regulation (EU) 1177/2010 (rights of passengers travelling by sea)
- Directive (EU) 2015/2302 (package travel)
- Regulation (EC) 852/2004 (food hygiene)
- ISPS Code (ship and port facility security)
- Regulation (EU) 2016/679 GDPR (personal data protection)
- Oracle Fidelio Cruise
- SeaWare
- Microsoft Power BI
- Microsoft Excel
6 modules · 300 h
1.1Structure of the cruise industry1.2Organisation chart of the hotel department1.3The hotel director and their duties1.4Relationship with the captain and the chief engineer1.5Products by market segment1.6Itineraries and their influence on the hotel1.7Calendar and seasonal cycle1.8Industry trends1.9Associations such as CLIA1.10Case study: comparison of hotel models
2.1Front desk and guest services2.2Cabin housekeeping2.3Industrial laundry on board2.4Complaint management2.5Passengers with special needs2.6Embarkation and disembarkation2.7Shore excursions2.8Medical care on board2.9Concierge services2.10Practical exercise: embarkation protocol for 3,000 passengers
3.1Restaurant and bar management3.2Beverage packages3.3Food cost control3.4International provisioning at ports of call3.5Entertainment and shows3.6Casino and onboard shops3.7Spa and activities3.8Daily activity programming3.9Service quality3.10Workshop: costing a gala menu
4.1International crew recruitment4.2The MLC 2006 Convention4.3Manning agencies4.4Training and career paths4.5Crew accommodation and welfare4.6Managing multicultural teams4.7Rotations and contracts4.8Performance appraisal4.9Talent retention4.10Case study: training plan for new waiters
5.1Ticket and onboard revenue5.2Revenue management and dynamic pricing5.3Hotel department budget5.4Per-passenger-per-day indicators5.5Inventory control5.6Onboard hotel management systems5.7Passenger rights5.8Customer data protection5.9Sustainability and reporting5.10Lab: hotel KPI dashboard
6.1Selecting the ship and itinerary6.2Segment analysis6.3Organisation of the department6.4Services plan6.5Human resources plan6.6Budget and revenue6.7Quality indicators6.8Improvement plan6.9Report and presentation6.10Final project: final review with the tutor
How you'll learn
The course is taught 100% online on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so you can combine it with your job.
Each module combines theory, guided reading of the original regulations and applied exercises. The working software is Oracle Fidelio Cruise, SeaWare, Microsoft Power BI and Microsoft Excel, in free, academic or evaluation versions. Exercises are based on real procedures: planning the embarkation operation of a cruise ship, preparing the hotel department budget and designing a service quality plan. Assessment is continuous by module, plus the final project.
Standards covered: MLC 2006, Regulation (EC) 392/2009, Regulation (EU) 1177/2010, Directive (EU) 2015/2302, Regulation (EC) 852/2004, ISPS Code, Regulation (EU) 2016/679 GDPR.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- No prior qualification is required.
- An internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours over 3 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Oracle Fidelio Cruise, SeaWare, Microsoft Power BI and Microsoft Excel, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute certificate, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
No prior qualification is required; you need a computer able to run the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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