Claims Management in Urban Mobility Course
Online course of 300 hours in claims management in urban mobility. 6 modules covering Royal Legislative Decree 8/2004 (civil liability and motor vehicle insurance), Law 35/2015 (traffic valuation table) and Guidewire ClaimCenter. Assigned tutor and open enrolment.
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Run a real engineering trade-off from this programme. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Characterise the claims specific to urban mobility and new vehicles.
Manage claim reporting and the initial actions after the accident.
Determine the liability and the applicable cover for each type of vehicle.
Assess injuries in accordance with the valuation table of Law 35/2015.
Use data to detect fraud and guide prevention.
Coordinate claims management with shared mobility operators.
Develop an integrative project on urban accident rates.
Who it's for
- Claims handler in urban mobility who wants to specialise in Claims Management in Urban Mobility.
- Injury assessor who wants to specialise in Claims Management in Urban Mobility.
- Motor fraud analyst who wants to specialise in Claims Management in Urban Mobility.
- Civil liability specialist who wants to specialise in Claims Management in Urban Mobility.
- Accident rate data analyst who wants to specialise in Claims Management in Urban Mobility.
- Shared fleet insurance manager who wants to specialise in Claims Management in Urban Mobility.
- Engineering or science graduates looking to enter motor insurance.
What you'll work with
- Royal Legislative Decree 8/2004 (civil liability and motor vehicle insurance)
- Law 35/2015 (traffic valuation table)
- Royal Legislative Decree 6/2015 (Traffic Law)
- Royal Decree 970/2020 (personal mobility vehicles)
- Royal Decree 1507/2008 (Compulsory Insurance Regulation)
- Directive (EU) 2021/2118 (motor vehicle insurance)
6 modules · 300 h
1.1Modes: e-scooter, bicycle, shared motorbike and vehicle1.2Common claims for each mode1.3User, operator and affected third party1.4Shared fleets and user turnover1.5Identifying the user at the time of the incident1.6Typical injuries and material damage1.7Field vocabulary and acronyms1.8Municipal regulations and their variety1.9Claim volume and economics1.10Exercise: map of claim scenarios
2.1Reporting channels in the app2.2Minimum data and evidence from the mobile phone2.3Geolocation and incident reconstruction2.4Police reports and authority records2.5Immediate medical assistance2.6Vehicle removal and custody2.7Communication with the user and the operator2.8Initial opening and reserve2.9Triage by severity2.10Practice: first notification protocol
3.1Compulsory insurance and its scope by mode3.2Liability of the user and the operator3.3Vehicle condition and fleet maintenance3.4Misuse and terms of service3.5Traffic offences and their effect on cover3.6Injured third parties and their claims3.7Concurrent fault3.8User accident cover3.9Common exclusions3.10Practice: cover analysis of a case
4.1Assessment of bodily injury4.2Applicable valuation tables and their use4.3Medical follow-up and expert reports4.4Material damage and its valuation4.5Third-party vehicles and street furniture4.6Managing pedestrian claims4.7Negotiation and settlements4.8Reserves and their updating4.9Claim cost control4.10Practice: valuation of a claim involving injuries
5.1Fraud indicators in shared fleets5.2Platform data as evidence5.3User data protection5.4Prevention: maintenance and user training5.5Service design and claim reduction5.6Collaboration with the city council5.7Accident rate indicators by area5.8Feedback to the operator5.9Review of the contract rate5.10Practice: prevention plan with an operator
6.1Choice of operator and mode6.2Map of scenarios and responsibilities6.3First notification protocol6.4Cover and valuation criteria6.5Anti-fraud and data protocol6.6Prevention plan with the operator6.7Indicators and monitoring6.8Implementation plan6.9Project report6.10Project defence
How you'll learn
100 % online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetables: students progress at their own pace within the intake, which makes it possible to combine study with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Guidewire ClaimCenter, QGIS, Python (pandas), Power BI, in free, academic or evaluation versions. Tests are studied using real claim analysis procedures involving VMP and bicycles, injury valuation using the valuation table, and maps of urban accident concentration. Assessment is continuous, module by module, plus the final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Characterise the claims specific to urban mobility and new vehicles.
Manage claim reporting and the initial actions after the accident.
Determine the liability and the applicable cover for each type of vehicle.
Assess injuries in accordance with the valuation table of Law 35/2015.
Use data to detect fraud and guide prevention.
Where this takes you
Requirements
- No prior qualification is required.
- Internet connection and a computer capable of running the programme's software.
- Sufficient Spanish to follow technical regulatory texts.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme consists of 300 hours in total spread over 3 to 5 months. That is between 10 and 15 hours per week on average, compatible with a full-time job.
You will work with Guidewire ClaimCenter, QGIS, Python (pandas), Power BI. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.
A SEIUM own diploma upon passing the continuous assessment and the integrative project. It is in-house training, not an official qualification from the Ministry.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised towards the higher-level programme. Check the recognition policy when you enrol.
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