Postgraduate Diploma in Management and Auditing of Insured Workshops
Online 800-hour Postgraduate Diploma in Management and Auditing of Insured Workshops. 8 modules covering Royal Decree 1457/1986 (vehicle repair workshops), ISO 9001 (quality management) and GT Motive. Assigned tutor and open enrolment.
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What you will be able to do
Describe the insured workshop ecosystem and its relationships with the insurer.
Assess the organisation and resources of a workshop.
Evaluate damage and review estimates using tariff-based valuation systems.
Verify the technical quality of repairs.
Define cost, lead time and quality indicators for the network.
Plan and carry out workshop audits.
Incorporate digitalisation and sustainability criteria into network management.
Who it's for
- Workshop auditor who wants to specialise in Management and Auditing of Insured Workshops.
- Workshop network manager who wants to specialise in Management and Auditing of Insured Workshops.
- Motor assessor who wants to specialise in Management and Auditing of Insured Workshops.
- Claims supplier manager who wants to specialise in Management and Auditing of Insured Workshops.
- Workshop manager who wants to specialise in Management and Auditing of Insured Workshops.
- Repair cost analyst who wants to specialise in Management and Auditing of Insured Workshops.
- Engineering or science graduates seeking to join insurance companies.
What you'll work with
- Royal Decree 1457/1986 (vehicle repair workshops)
- ISO 9001 (quality management)
- ISO 14001 (environmental management)
- Royal Decree 265/2021 (end-of-life vehicles)
- Law 7/2022 on waste and contaminated soils
- ISO 19011 (auditing of management systems)
- Royal Decree 117/2003 (emissions of volatile organic compounds)
8 modules · 800 h
1.1Relationship between insurer, workshop, assessor and policyholder1.2Networks of contracted workshops and free choice1.3Collaboration agreements and service level agreements1.4Repair under Law 50/1980 on Insurance Contracts1.5Labour time schedules and hourly rates1.6Workshop types: mechanical, bodywork and paintwork1.7Claim workflow from opening to delivery1.8Key indicators in the aftermarket sector1.9Civil liability of the repairing workshop1.10Case study: map of stakeholders in a motor claim
2.1Sizing of bays and productive capacity2.2Appointment scheduling and workload planning2.3Parts management and procurement2.4Stock control of paint and consumables2.5Staff management and technical versatility2.6DMS workshop management systems2.7Proactive reception and repair order2.8Courtesy vehicle management2.9Communicating claim status to the customer2.10Workshop: designing the flow from reception to delivery
3.1Audatex, GT Motive and Solera valuation systems3.2Repair times according to the manufacturer3.3Criteria for repairing or replacing parts3.4Calculation of paint and materials using labour time schedules3.5Total loss and market value3.6Hidden damage and estimate supplements3.7On-site assessment versus video assessment3.8Photographic damage documentation3.9Discrepancies between estimate and final invoice3.10Practice: preparing a complete valuation
4.1Manufacturer body repair methods4.2Welding of high-strength steels4.3Repair of aluminium and composite materials4.4Painting processes and thickness control4.5Calibration of ADAS systems after repair4.6Electronic diagnostics before and after repair4.7Safety of the repaired vehicle4.8Repair warranty and claims4.9Workshop certifications and technical qualifications4.10Laboratory: final quality control checklist
5.1Average claim cost and its breakdown5.2Repair cycle and days off the road5.3Labour productivity and efficiency5.4Parts-to-labour ratio5.5Policyholder satisfaction index5.6Scorecard for a workshop network5.7Benchmarking between contracted workshops5.8Deviation analysis and root causes5.9Performance incentives and penalties5.10Workshop: scorecard for a regional network
6.1Planning the annual audit programme6.2Documentary audit of files6.3On-site physical audit of the workshop6.4Statistical sampling of repairs6.5Verification of invoiced and replaced parts6.6Detection of overcharging and irregular practices6.7ISO 19011 guidelines applied to the workshop6.8Audit report and classification of findings6.9Corrective action plans and follow-up6.10Case study: audit of a workshop with deviations
7.1Claims and workshop management platforms7.2Electronic data exchange with insurers7.3Data analytics applied to the network7.4Sustainable repair and circular economy7.5Use of certified recovered parts7.6Hazardous waste management in the workshop7.7Occupational risk prevention in the workshop7.8Policyholder data protection and GDPR7.9Electric vehicles: risks and battery repair7.10Practice: sustainable improvement plan for a workshop
8.1Defining the scope and the audited network8.2Data and file collection8.3Design of indicators and alert thresholds8.4Execution of pilot audits8.5Analysis of findings and causes8.6Proposal for operational improvement8.7Estimation of economic savings8.8Implementation and follow-up plan8.9Report and presentation8.10Final review with the tutor
How you'll learn
100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetable: students progress at their own pace within the intake, which makes it possible to combine study with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is GT Motive, Audatex, Solera Qapter, Power BI, advanced Excel, in free, academic or evaluation versions. Tests are studied using real procedures from on-site audits of contracted workshops, review of estimates and repair times, and quality control of body and paint repairs. Assessment is continuous by module plus the final integrating project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Describe the insured workshop ecosystem and its relationships with the insurer.
Assess the organisation and resources of a workshop.
Evaluate damage and review estimates using tariff-based valuation systems.
Verify the technical quality of repairs.
Define cost, lead time and quality indicators for the network.
Where this takes you
Requirements
- Prior technical training or professional experience in the sector. No university degree is required.
- Internet connection and a computer capable of running the programme's software.
- Sufficient Spanish to follow technical regulatory texts.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme comprises 800 hours in total, spread over 6 to 8 months. That is between 10 and 15 hours per week on average, compatible with a full-time job.
The work is carried out with GT Motive, Audatex, Solera Qapter, Power BI, advanced Excel. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.
An SEIUM own diploma upon passing the continuous assessment and the integrating project. It is in-house training, not an official qualification from the Ministry.
Yes. Modules passed in a course or diploma in the same area are credited towards the advanced programme. Please check the credit transfer policy when you enrol.
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