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Master'sMotorcycles & 2-Wheelers Applications open

Master’s in Service Networks, MRO and Warranty Engineering

Online master's programme of 1,900 hours in service network, MRO and warranty engineering, structured in 12 modules covering service network design, maintenance and repair, workshop management, warranty management and analytics, spare parts logistics, recalls, technical training, electric motorcycle after-sales and customer experience under ISO 9001, EN 13306 and EN 15341, with an assigned technical tutor.

Duration1900 h
ModeOnline
LanguageEnglish
Start datesSet by the faculty
AwardSEIUM Institute diploma
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Learning outcomes

What you will be able to do

01

Design service networks and workshops for motorcycle manufacturers.

02

Organise efficient maintenance and repair processes.

03

Manage warranty and its costs using data analysis.

04

Plan spare parts logistics.

05

Train and certify network technicians.

06

Apply warranty and consumer rights legislation.

07

Develop an after-sales plan for a motorcycle manufacturer.

Profile

Who it's for

  • After-sales managers at manufacturers, importers or dealer groups.
  • Technical service engineers supporting the dealer network.
  • Warranty analysts working with claims and field data.
  • Workshop managers looking to improve productivity and quality.
  • Network technical trainers who design and deliver technician training.
  • Spare parts managers responsible for availability and logistics.
  • Engineering or science graduates aiming to join motorcycle manufacturers.
Standards & tools

What you'll work with

  • ISO 9001 (quality management systems)
  • EN 13306 (maintenance terminology)
  • EN 15341 (maintenance key performance indicators)
  • ISO 55000 (asset management — overview, principles and terminology)
  • Regulation (EU) 2023/988 (General Product Safety Regulation)
  • Royal Legislative Decree 1/2007 (Spanish General Law for the Defence of Consumers and Users)
  • Directive (EU) 2019/771 (contracts for the sale of goods and legal guarantee)
  • Regulation (EU) 168/2013 (approval and market surveillance of two- and three-wheel vehicles)
  • SAP Service Management
  • Salesforce Service Cloud
  • Power BI
  • Microsoft Dynamics 365
  • Python
Syllabus

12 modules · 1900 h

  1. 1.1Economic importance of after-sales
  2. 1.2Customer life cycle
  3. 1.3Network structure
  4. 1.4Role of the manufacturer and importer
  5. 1.5Dealerships and official service centres
  6. 1.6Independent and multi-brand workshops
  7. 1.7After-sales indicators
  8. 1.8Customer satisfaction
  9. 1.9Sector trends
  10. 1.10Case study: analysis of a brand's after-sales
  1. 2.1Geographical service coverage
  2. 2.2Workshop standards
  3. 2.3Mandatory workshop equipment
  4. 2.4Workshop sizing
  5. 2.5Mobile workshop service
  6. 2.6Fleet service
  7. 2.7Entry into new markets
  8. 2.8Network contracts
  9. 2.9Dealership evaluation
  10. 2.10Workshop: network design for a new country
  1. 3.1Scheduled preventive maintenance
  2. 3.2Service intervals
  3. 3.3EN 13306 terminology
  4. 3.4Electronic diagnostics in the workshop
  5. 3.5Repair procedures
  6. 3.6Workshop manuals
  7. 3.7Labour times
  8. 3.8Repair quality
  9. 3.9Workshop safety
  10. 3.10Practical exercise: maintenance plan for a model
  1. 4.1Customer reception
  2. 4.2Job planning
  3. 4.3Workshop productivity
  4. 4.4EN 15341 indicators
  5. 4.5Tool management
  6. 4.6Quality control
  7. 4.7Invoicing of workshop services
  8. 4.8Management software
  9. 4.9Process improvement
  10. 4.10Lab: reducing repair time
  1. 5.1Legal framework of the warranty
  2. 5.2Commercial and legal warranty
  3. 5.3Claim procedures
  4. 5.4Claim validation
  5. 5.5Warranty fraud
  6. 5.6Warranty costs
  7. 5.7Cost recovery from suppliers
  8. 5.8Extended warranty contracts
  9. 5.9Communication with the customer
  10. 5.10Case study: claims audit
  1. 6.1Warranty data
  2. 6.2Failure rates per kilometre
  3. 6.3Failure curves
  4. 6.4Weibull field analysis
  5. 6.5Early problem detection
  6. 6.6Segmentation by market
  7. 6.7Warranty dashboards
  8. 6.8Cost forecasting
  9. 6.9Feedback to engineering
  10. 6.10Practical exercise: Weibull analysis of warranty data
  1. 7.1Catalogue management
  2. 7.2Demand forecasting
  3. 7.3Central and regional warehouses
  4. 7.4Service levels
  5. 7.5Slow-moving spare parts
  6. 7.6Obsolescence management
  7. 7.7Original and alternative spare parts
  8. 7.8Spare parts pricing
  9. 7.9Product reverse logistics
  10. 7.10Workshop: spare parts demand forecasting
  1. 8.1Defect detection
  2. 8.2Campaign decision
  3. 8.3Communication to authorities
  4. 8.4Communication to customers
  5. 8.5Organisation across the network
  6. 8.6Completion tracking
  7. 8.7Campaign costs
  8. 8.8General product safety
  9. 8.9Lessons learned log
  10. 8.10Case study: managing a recall
  1. 9.1Training needs
  2. 9.2Design of training pathways
  3. 9.3Technician certification
  4. 9.4High-voltage training
  5. 9.5Online training
  6. 9.6Hands-on workshop training
  7. 9.7Competence assessment
  8. 9.8Training centres
  9. 9.9Impact measurement
  10. 9.10Practical exercise: training pathway for technicians
  1. 10.1Maintenance of electric motorcycles
  2. 10.2High-voltage safety
  3. 10.3Battery diagnostics
  4. 10.4Battery repair
  5. 10.5Software updates
  6. 10.6New service models
  7. 10.7Battery warranties
  8. 10.8Second life and recycling
  9. 10.9Equipment requirements
  10. 10.10Case study: adapting a workshop to electric vehicles
  1. 11.1Customer experience in the workshop
  2. 11.2Digital communication with the customer
  3. 11.3Online booking
  4. 11.4Maintenance contracts
  5. 11.5After-sales profitability
  6. 11.6Customer loyalty programmes
  7. 11.7Complaint management
  8. 11.8Satisfaction surveys
  9. 11.9Consumer rights
  10. 11.10Practical exercise: redesigning the workshop experience
  1. 12.1After-sales diagnosis
  2. 12.2Network design
  3. 12.3Workshop processes
  4. 12.4Warranty system
  5. 12.5Data analytics
  6. 12.6Spare parts plan
  7. 12.7Training plan
  8. 12.8Project economic plan
  9. 12.9Master's Thesis report
  10. 12.10Master's Thesis: defence before a panel
Methodology, software & labs

How you'll learn

100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetables: you progress at your own pace within each intake, making it compatible with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is SAP Service Management, Salesforce Service Cloud, Power BI, Microsoft Dynamics 365 and Python, in free, academic or evaluation versions. Practical work is based on real procedures: analysis of warranty data for a model, design of a workshop network for a new market and improvement of the mean time to repair at a dealership. Assessment is continuous by module plus the final Master's Thesis.

Standards covered: ISO 9001, EN 13306, EN 15341, ISO 55000, Regulation (EU) 2023/988, Royal Legislative Decree 1/2007, Directive (EU) 2019/771, Regulation (EU) 168/2013.

Assigned technical tutor:every module ends with a deliverable that your tutor marks individually.
Standards-based learning:guided reading of ISO 9001, EN 13306, EN 15341 and Directive (EU) 2019/771 applied to real cases, not as a theoretical annex.
Industry software:SAP Service Management, Salesforce Service Cloud, Power BI, Microsoft Dynamics 365 and Python, in free, academic or evaluation versions.
Master's Thesis with defence:an after-sales plan for a motorcycle manufacturer, from after-sales diagnosis and network design to workshop processes, the warranty system, spare parts, training and the economic plan, defended before a panel.
Flexible format:100% online, no fixed timetables, compatible with full-time work.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Network design for a new country
Design the workshop network and standards for entry into a new market.
Repair time reduction
Improve workshop processes to reduce mean time to repair using EN 15341 indicators.
Weibull warranty analysis
Analyse warranty data with Weibull methods to detect problems early and forecast costs.
Spare parts demand forecast
Forecast spare parts demand and set service levels for central and regional warehouses.
Master's Thesis
An after-sales plan for a motorcycle manufacturer, from after-sales diagnosis and network design to workshop processes, the warranty system, spare parts, training and the economic plan, defended before a panel.
Career opportunities

Where this takes you

After-sales managerTechnical service engineerWarranty analystWorkshop managerNetwork technical trainerSpare parts manager
Admissions & scholarships

Requirements

  • University degree in engineering, science or architecture, or equivalent demonstrable professional experience.
  • Internet connection and a computer capable of running the programme software.
  • English sufficient to read technical standards.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 1,900 hours over 12–14 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.

You work with SAP Service Management, Salesforce Service Cloud, Power BI, Microsoft Dynamics 365 and Python, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.

A SEIUM Institute diploma, awarded on passing the continuous assessment and the Master's Thesis. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.

Yes. Modules passed in a course or postgraduate diploma in the same area are recognised in the higher programme. Ask about the recognition policy when you enrol.

A university degree in engineering, science or architecture, or equivalent professional experience, plus a computer able to run the programme software and English sufficient to read technical standards.

Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.

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