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Claims Management in Aviation Course

Online 300-hour course in claims management in aviation. 6 modules covering the Montreal Convention 1999 (international air transport), Regulation (EC) 785/2004 (insurance requirements for air carriers and operators) and Guidewire ClaimCenter. Assigned tutor and enrolment open.

Duration300 h
ModeOnline
LanguageEnglish
Start datesSet by the faculty
AwardSEIUM Institute certificate
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Learning outcomes

What you will be able to do

01

Identify the technical and legal particularities of aviation claims.

02

Organise the immediate response following an aviation accident or incident.

03

Handle the case file by coordinating experts, investigators and authorities.

04

Apply the liability regimes of the Montreal Convention and European regulations.

05

Manage recovery actions against manufacturers, maintenance providers and third parties.

06

Close files by incorporating lessons learned into prevention.

07

Develop an integrating project on the management of an aeronautical claim.

Profile

Who it's for

  • Aviation claims handler looking to specialise in Claims management in aviation.
  • Aviation loss adjuster looking to specialise in Claims management in aviation.
  • Aviation insurance underwriter looking to specialise in Claims management in aviation.
  • Lawyer specialising in aviation law looking to specialise in Claims management in aviation.
  • Aviation recoveries manager looking to specialise in Claims management in aviation.
  • Operational safety analyst looking to specialise in Claims management in aviation.
  • Engineering or science graduates seeking to enter aviation insurance.
Standards & tools

What you'll work with

  • Montreal Convention 1999 (international air transport)
  • Regulation (EC) 785/2004 (insurance requirements for air carriers and operators)
  • Regulation (EU) 996/2010 (investigation of civil aviation accidents)
  • Regulation (EC) 2027/97 (air carrier liability)
  • Regulation (EU) 376/2014 (occurrence reporting)
  • ICAO Annex 13
  • Law 48/1960 on Air Navigation
Syllabus

6 modules · 300 h

  1. 1.1Types of claim: hull, liability and passengers
  2. 1.2Magnitude and low frequency of events
  3. 1.3Actors: operator, manufacturer, airport and insurer
  4. 1.4Co-insurance and reinsurance in the class
  5. 1.5International liability conventions
  6. 1.6Official investigation and its separation from insurance
  7. 1.7Sector vocabulary and acronyms
  8. 1.8Jurisdiction and applicable law
  9. 1.9Media and political pressure
  10. 1.10Exercise: map of actors in an incident
  1. 2.1Response plan for a major accident
  2. 2.2Activation of the team and suppliers
  3. 2.3Coordination with the operator and authorities
  4. 2.4Assistance to families and its management
  5. 2.5Communication and spokesperson role
  6. 2.6Preservation of evidence
  7. 2.7Initial reserve and its estimation
  8. 2.8Communication to reinsurers
  9. 2.9Documentation of initial decisions
  10. 2.10Practice: immediate response plan
  1. 3.1Appointment of experts and advisers
  2. 3.2Analysis of cover and exclusions
  3. 3.3Hull damage and its assessment
  4. 3.4Liability towards passengers
  5. 3.5Liability towards third parties on the ground
  6. 3.6Loss of use and associated costs
  7. 3.7Management of multiple claimants
  8. 3.8Coordination between jurisdictions
  9. 3.9Control of processing costs
  10. 3.10Practice: handling a complex case file
  1. 4.1Determination of cause and its effect
  2. 4.2Liability of manufacturers and suppliers
  3. 4.3Liability of maintenance
  4. 4.4Recovery actions and their strategy
  5. 4.5Negotiation between insurers
  6. 4.6International litigation and its management
  7. 4.7Global settlement agreements
  8. 4.8Limitation periods
  9. 4.9Coordination with reinsurance in recovery
  10. 4.10Practice: recovery strategy
  1. 5.1Final calculation and settlement
  2. 5.2Apportionment between co-insurers and reinsurance
  3. 5.3Closure of the case file and documentation
  4. 5.4Lessons learned from the claim
  5. 5.5Feedback to underwriting
  6. 5.6Review of conditions and limits
  7. 5.7Prevention programmes with the operator
  8. 5.8Class indicators
  9. 5.9Team training
  10. 5.10Practice: lessons-learned report
  1. 6.1Choice of claim scenario
  2. 6.2Immediate response plan
  3. 6.3Analysis of cover and liability
  4. 6.4Case file handling plan
  5. 6.5Recovery strategy
  6. 6.6Coordination with reinsurance
  7. 6.7Communication plan
  8. 6.8Proposed lessons and improvements
  9. 6.9Case file report
  10. 6.10Project defence
Methodology, software & labs

How you'll learn

100 % online training on the SEIUM campus, with downloadable material, recorded classes and a dedicated technical tutor. No fixed timetables: students progress at their own pace within the intake, which makes it compatible with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is Guidewire ClaimCenter, Advanced Excel, Power BI, Microsoft Project, in free, academic or evaluation versions. Case studies are based on real procedures from aviation accident response simulations, case file handling for aircraft damage, and analysis of carrier liability cases. Assessment is continuous per module plus the final integrating project.

Accreditable laboratories(EN ISO/IEC 17025) with rotor test rig, EMC/Lightning pre-compliance, HIL/SIL, vibration/acoustics.
Evidence-oriented Master's Thesis:safety case, test plan, compliance dossier and operational limits.
Industry-mentored:faculty with experience in training, , eVTOL/UAM and flight test.
Flexible format(hybrid/online), international cohorts and support from SEIUM Career Services.
Ethics and safety:a safety-by-design approach, ciber-OT, DIH and compliance as pillars.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Choice of claim scenario

Identify the technical and legal particularities of aviation claims.

Immediate response plan

Organise the immediate response following an aviation accident or incident.

Analysis of cover and liability

Handle the case file by coordinating experts, investigators and authorities.

Case file handling plan

Apply the liability regimes of the Montreal Convention and European regulations.

Recovery strategy

Manage recovery actions against manufacturers, maintenance providers and third parties.

Career opportunities

Where this takes you

Aviation claims handlerAviation loss adjusterAviation insurance underwriterLawyer specialising in aviation lawAviation recoveries managerOperational safety analyst
Admissions & scholarships

Requirements

  • No prior degree is required.
  • Internet connection and a computer capable of running the programme's software.
  • Spanish-language proficiency sufficient to follow technical regulatory texts.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.

The course uses Guidewire ClaimCenter, Advanced Excel, Power BI and Microsoft Project. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.

A SEIUM own diploma upon passing continuous assessment and the integrating project. This is in-house training, not an official Ministry qualification.

Yes. Modules passed in a course or postgraduate diploma in the same area are recognised in the higher programme. Check the recognition policy when you enrol.

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