Course in Digital Tools for Claims Management
Online 300 h course in digital tools for claims management. 6 modules covering Regulation (EU) 2022/2554 (DORA), Regulation (EU) 2016/679 (GDPR) and Guidewire ClaimCenter. Assigned tutor and open enrolment.
Take the controls.
Run a real engineering trade-off from this programme. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Describe the ecosystem of digital tools in the claims area.
Assess and select solutions using functional, technical and economic criteria.
Design data integration between systems and providers.
Apply requirements for digital operational resilience and outsourcing.
Ensure the security and protection of claims data.
Manage the adoption of the tools by teams.
Measure the results of digitalisation with indicators.
Who it's for
- Claims systems manager who wishes to specialise in Digital Tools for Claims Management.
- Insurance functional analyst who wishes to specialise in Digital Tools for Claims Management.
- Automation project manager who wishes to specialise in Digital Tools for Claims Management.
- Integration architect who wishes to specialise in Digital Tools for Claims Management.
- Technology risk manager who wishes to specialise in Digital Tools for Claims Management.
- ICT supplier manager who wishes to specialise in Digital Tools for Claims Management.
- Graduates in engineering or sciences seeking to enter insurance companies.
What you'll work with
- Regulation (EU) 2022/2554 (DORA)
- Regulation (EU) 2016/679 (GDPR)
- ISO/IEC 27001
- EIOPA Guidelines on outsourcing to cloud service providers
- Directive 2009/138/EC (Solvency II), Art. 49
- Regulation (EU) 910/2014 (eIDAS)
- ACORD Standards
6 modules · 300 h
1.1Overview of available tools1.2Claims core and satellite applications1.3Capture and loss adjusting tools1.4Valuation and estimating tools1.5Document management and electronic signature1.6Communication with the policyholder1.7Analytics and dashboards1.8Vocabulary and acronyms in the field1.9Tool fragmentation and its cost1.10Exercise: inventory of an area's tools
2.1Defining needs and requirements2.2Functional and technical criteria2.3Comparing market alternatives2.4Proofs of concept with real data2.5Total cost of ownership2.6Integration capability2.7Vendor robustness and support2.8Contractual conditions and exit2.9Decision and its documentation2.10Practice: tool evaluation matrix
3.1Integration with the claims core3.2Exchange with loss adjusters and workshops3.3Common data model and its maintenance3.4Synchronisation and reconciliation3.5Data quality and its governance3.6Analytics based on integrated data3.7Traceability across systems3.8Performance and availability3.9Management of technical incidents3.10Practice: designing an integration
4.1Data protection in external tools4.2Access control and profiles4.3Audit trail4.4Electronic signature and validity4.5Retention and destruction of documents4.6Operational resilience and providers4.7Supplier risk assessment4.8Artificial intelligence regulation where applicable4.9Security testing4.10Practice: risk assessment of a tool
5.1Implementation and training plan5.2Change management and resistance5.3Indicators of real adoption5.4Measuring impact on time and cost5.5Simplifying the tool landscape5.6Retirement of obsolete systems5.7Support and continuous improvement5.8Vendor relationship5.9Periodic review of the tool portfolio5.10Practice: adoption plan for a tool
6.1Choosing the area and the problem6.2Tool inventory and diagnosis6.3Defining requirements6.4Evaluation and selection matrix6.5Integration and data plan6.6Compliance and security analysis6.7Implementation and training plan6.8Impact indicators6.9Project report6.10Defence of the work
How you'll learn
100 % online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetables: students progress at their own pace within the intake, which makes it possible to combine study with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Guidewire ClaimCenter, Duck Creek Claims, UiPath, Microsoft Power Automate, Tractable, in free, academic or evaluation versions. Case studies cover real procedures for comparative supplier evaluation, API-based integration design and claims-processing automation pilots. Assessment is continuous per module plus the final integrating project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Describe the ecosystem of digital tools in the claims area.
Assess and select solutions using functional, technical and economic criteria.
Design data integration between systems and providers.
Apply requirements for digital operational resilience and outsourcing.
Ensure the security and protection of claims data.
Where this takes you
Requirements
- No prior degree is required.
- Internet connection and a computer capable of running the programme's software.
- Spanish language level sufficient to follow technical regulatory reading.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme consists of 300 hours in total, spread over 3 to 5 months. That is between 10 and 15 hours per week on average, compatible with a full-time job.
You will work with Guidewire ClaimCenter, Duck Creek Claims, UiPath, Microsoft Power Automate, Tractable. Free, academic or evaluation versions are used, and the tutor indicates the open-source alternative where one exists.
An own diploma from SEIUM upon passing the continuous assessment and the integrating project. This is in-house training, not an official qualification from the Ministry.
Yes. Modules passed in a course or postgraduate diploma in the same area are credited towards the higher programme. Check the credit-transfer policy when you enrol.
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