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CourseCivil, Rail & Smart Cities Applications open

Course in KPIs in Urban Public Policy

300 h online course in KPIs in Urban Public Policy. 6 modules covering ISO 37120:2018, ISO 18091:2019 and Power BI. Assigned tutor and enrolment open.

Duration300 h
ModeOnline
Start datesSet by the faculty
AwardSEIUM Institute certificate
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Learning outcomes

What you will be able to do

01

Understand results-based management models in the public sector.

02

Build results chains and theories of change.

03

Design key performance indicators that meet quality criteria.

04

Select KPIs for the main urban policies.

05

Develop dashboards for monitoring.

06

Use KPIs in budgeting and decision-making.

07

Prevent perverse effects in performance measurement systems.

Profile

Who it's for

  • Public policy analyst who wants to specialise in KPIs in Urban Public Policy.
  • Strategic planning technician who wants to specialise in KPIs in Urban Public Policy.
  • Service quality manager who wants to specialise in KPIs in Urban Public Policy.
  • Public data analyst who wants to specialise in KPIs in Urban Public Policy.
  • Public management consultant who wants to specialise in KPIs in Urban Public Policy.
  • Evaluation technician who wants to specialise in KPIs in Urban Public Policy.
  • Engineering or science graduates looking to enter local government.
Standards & tools

What you'll work with

  • ISO 37120:2018
  • ISO 18091:2019
  • Law 47/2003, General Budgetary Law
  • Law 40/2015 on the Legal Regime of the Public Sector
  • Law 27/2022 on the institutionalisation of public policy evaluation
  • ISO 37101:2016
  • 2030 Agenda for Sustainable Development (UN, 2015)
Syllabus

6 modules · 300 h

  1. 1.1Results-based management in the public sector
  2. 1.2Public value chain
  3. 1.3Inputs, activities, outputs and outcomes
  4. 1.4Effectiveness, efficiency and economy
  5. 1.5Theory of change of a policy
  6. 1.6Performance management versus evaluation
  7. 1.7Open Government Law and strategic plans
  8. 1.8Performance paradoxes and perverse effects
  9. 1.9CompStat and CitiStat experiences
  10. 1.10Case study: results chain of an urban policy
  1. 2.1SMART and CREAM criteria
  2. 2.2Process, output and impact indicators
  3. 2.3Baselines and targets
  4. 2.4Disaggregation and equity
  5. 2.5Proxy indicators
  6. 2.6Indicator technical sheets
  7. 2.7Frequency and timeliness
  8. 2.8Alert thresholds and traffic lights
  9. 2.9Optimal number of indicators
  10. 2.10Workshop: KPI technical sheet for mobility
  1. 3.1Mobility and public transport
  2. 3.2Cleaning and waste
  3. 3.3Citizen safety
  4. 3.4Social services
  5. 3.5Housing and urban planning
  6. 3.6Environment and climate
  7. 3.7Local economic development
  8. 3.8Citizen services and digital administration
  9. 3.9Culture, sport and facilities
  10. 3.10Practice: KPI set for municipal services
  1. 4.1Data sources and information systems
  2. 4.2Data owners
  3. 4.3Data quality and auditing
  4. 4.4Modelling for dashboards
  5. 4.5Visual dashboard design
  6. 4.6Balanced Scorecard in the public sector
  7. 4.7OKRs in public organisations
  8. 4.8Report automation
  9. 4.9Open publication of results
  10. 4.10Laboratory: KPI dashboard in Power BI
  1. 5.1Performance monitoring meetings
  2. 5.2Performance-based budgeting
  3. 5.3Contract-programmes and service level agreements
  4. 5.4Incentives and manipulation risks
  5. 5.5Benchmarking between cities
  6. 5.6Communicating results to citizens
  7. 5.7Linking with impact evaluation
  8. 5.8Organisational learning
  9. 5.9Change management
  10. 5.10Case study: review of a failed KPI system
  1. 6.1Selection of the public policy
  2. 6.2Theory of change
  3. 6.3Design of indicators and targets
  4. 6.4Data sources and processes
  5. 6.5Dashboard prototype
  6. 6.6System governance model
  7. 6.7Indicator technical sheets
  8. 6.8Plan for use in budgeting
  9. 6.9Report and presentation
  10. 6.10Final review with the tutor
Methodology, software & labs

How you'll learn

100 % online training on the SEIUM campus, with downloadable materials, recorded classes and an assigned technical tutor. There are no fixed timetables: students progress at their own pace within the intake, so it can be combined with work.

Each module combines theory, guided reading of the original standard and applied exercises. The working software is Power BI, Tableau, Microsoft Excel, Looker Studio, in free, academic or evaluation versions. Exercises are based on real procedures: designing indicators for a municipal policy, building a results dashboard, and reviewing a performance management system. Assessment is continuous across each module, plus a final integrative project.

Accreditable laboratories(EN ISO/IEC 17025) with rotor test rig, EMC/Lightning pre-compliance, HIL/SIL, vibration/acoustics.
Evidence-driven master's thesis:safety case, test plan, compliance dossier and operational limits.
Industry mentoring:lecturers with a track record in the training, , eVTOL/UAM and flight test.
Flexible format(hybrid/online), international cohorts and support from SEIUM Career Services.
Ethics and safety:a safety-by-design approach, with OT cybersecurity, DIH and compliance as its pillars.
Capstone project

Build it end to end

Your final project follows the real engineering workflow, step by step, reviewed by your tutor.

Selection of the public policy

Understand results-based management models in the public sector.

Theory of change

Build results chains and theories of change.

Design of indicators and targets

Design key performance indicators that meet quality criteria.

Data sources and processes

Select KPIs for the main urban policies.

Dashboard prototype

Develop dashboards for monitoring.

Career opportunities

Where this takes you

Public policy analystStrategic planning technicianService quality managerPublic data analystPublic management consultantEvaluation technician
Admissions & scholarships

Requirements

  • No prior degree is required.
  • Internet connection and a computer capable of running the programme's software.
  • Sufficient Spanish to follow technical regulatory texts.

Ready to start?

Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.

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FAQ

Frequently asked questions

The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours per week on average, compatible with a full-time job.

You will work with Power BI, Tableau, Microsoft Excel and Looker Studio. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.

An SEIUM own diploma upon passing the continuous assessment and the integrative project. This is in-house training, not an official Ministry qualification.

Yes. Modules passed in a course or postgraduate diploma in the same area are credited towards the advanced programme. Please check the credit recognition policy when you enrol.

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